If your order has not yet been dispatched, we may be able to change or cancel it.

Please contact us as soon as possible and our team will do our best to assist.

In rare cases an item may become unavailable or experience shipping delays.

If this happens, we will contact you promptly with an update and offer either a replacement, alternative solution, or full refund.

We accept all major debit and credit cards, including Visa, Mastercard and American Express. Secure payments are processed through trusted providers to ensure your transaction is safe and fully protected.

Every item we sell is carefully authenticated before entering our collection.

We source through a trusted network of suppliers and collectors, ensuring each piece is genuine, accurately described, and handled with care.

If there is any issue with your order, please contact our team as soon as possible with your order number and details.

Marlowe focuses on sourcing rare and hard-to-find pieces rather than running frequent promotions. Occasionally we may offer exclusive offers to our community or returning clients.

We currently accept major card payments through secure checkout providers. Availability of services such as Klarna or Clearpay may vary depending on your location and payment provider at checkout.

Yes. Marlowe is a London-based company specialising in rare and hard-to-find pieces. Every item is carefully authenticated before sale, and we work with trusted global suppliers, collectors, and private clients.

Orders placed before 3pm are usually delivered next working day within the UK. Tracking information will be provided once your order has been dispatched.

Shipping is free on all UK orders. All items are sent using Royal Mail Special Delivery Guaranteed by 1pm to ensure a fast and secure service.

You will receive full tracking details by email once your order has been dispatched.

Yes. In-store collection is available. Please contact us on Whatsapp to arrange a pick up.

Yes. Once your order has been dispatched you will receive an email containing your tracking details, allowing you to follow the shipment from dispatch through to delivery.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and photos of the issue. Our team will review the case and arrange a replacement, exchange, or refund where appropriate.

We offer a 14-day return window from the date your order is delivered. Items must be returned unworn, unused, and in the same condition they were received.

To begin a return, please contact our team with your order number and reason for return. We will provide instructions to ensure the item is returned safely and processed quickly.

Once your return has been received and inspected, refunds are typically processed within 3–5 working days to your original payment method.

Items purchased directly in our showroom may have different return conditions. Please confirm the return policy with our team at the time of purchase.

You can contact our team via email or through the contact form on our website. We aim to respond to all enquiries within one working day.

Marlowe operates from a London showroom. Full address details and visiting information can be provided by contacting our team or arranging a showroom appointment.

Yes. Every item is carefully authenticated before entering our collection. We work with trusted suppliers, collectors, and industry partners to ensure all products sold by Marlowe are genuine.

Yes. Some items may be pre-owned or sourced from private collectors. Each piece is carefully inspected and accurately described so you know exactly what condition the item is in.

We work with collectors and suppliers who wish to sell or consign rare pieces. If you have items you would like to sell, please contact our team to discuss opportunities.

Sizing can vary between brands and styles. Where possible we provide detailed sizing information on product pages to help you choose the best fit.

Yes. We offer a sourcing and personal shopping service for clients searching for specific or hard-to-find pieces. Our team can help locate items through our international supplier network.

In most cases showroom visits are arranged by appointment to ensure the best experience. Please contact us in advance and our team will arrange a suitable time.

Personal shopping appointments allow clients to view curated pieces, discuss sourcing requests, and receive tailored assistance from our team in a relaxed showroom environment.